Bill Enquiry
Email Address : custserv@netvigator.com
Hotline : 1833 833
Hotfax : 2888 0811

Payment Methods

By Credit Card

Application form can be submitted online from http://cs.netvigator.com or from NETVIGATOR Hotline 1833 833, then press "1, 2, 2, 3".

By AutopayAutopay Authorization Form can be obtained from NETVIGATOR Hotline 1833 833, then press "1, 2, 2, 3".

Payment by Phone Service (PPS)

1) PPS with tone phone : 18031
2) PPS on Internet : www.ppshk.com
3) Merchant code : 74

For details, please call 90000 222 329.

By Autopay

By AutopayAutopay Authorization Form can be obtained from NETVIGATOR Hotline 1833 833, then press "1, 2, 2, 3".

By Mail

1) Mail a crossed cheque payable to " PCCW " with the payment stub to GPO Box 5395 Hong Kong.
2) Write your receipt a/c no. on the back of the cheque and send it 3 working days before the payment due date.
3) Post-dated cheques will not be accepted.
4) No receipt will be issued.

In Person

Please bring along the bill and we accept
1) cash or cheque payment at :
all Post Offices (except mobile Post Office) - only applicable to Paper Bill with bar code at the back.
2) cash payment only at 7-Eleven Stores

 
Notes

This bill is in respect of services provided by one or more subsidiary companies of PCCW Limited which include: inter alia, PCCW IMS Limited, PCCW VOD Limited, PCCW-HKT Limited, PCCW-HKT Telephone Limited, PCCW-HKT Business Services Limited, PCCW-HKT Consumer Services Limited, PCCW-HKT Network Services Limited, PCCW Computasia Limited, PCCW-HKT Technical Services Limited and PCCW SMATV Limited.

To avoid service suspension and the service reconnection fee of HK$200 for NETVIGATOR BROADBAND and HK$100 for NETVIGATOR 56K Dial-up, please pay before the due date shown on the first page of this bill.

All enquiries or disputes concerning any bill(s) must be made to the company within one month of the relevant bill issue date. Otherwise, the bill(s) will be considered in good order.